Sparqly Service
Field Service, Maintenance and Support
Turn charger faults and driver issues into governed work, with support cases, crews, parts, vendors, maintenance plans, SLAs, and completion evidence in one workflow.
Live product surfaceSparqly Service
How it works
Sparqly Service in three parts.
A fault becomes a work order
Operational events generate work orders automatically, broken into tasks and tracked through status. An SLA escalation job runs on a fixed cadence so an order slipping its target is surfaced before the customer notices.
The team arrives ready
Crews carry profiles, coverage areas, and availability. Parts run through a catalog with live stock levels, and a work order reserves the exact parts it needs — so a technician is dispatched with the connector in the van.
Dispatch can run itself
Dispatch automation matches work to crews by territory and coverage, weighs availability and workload, and falls back to a vendor when no internal crew fits — with the override history logged.
Capabilities
What Sparqly Service includes.
checkSupport cases, communications, SLAs, handoffs, and links to the affected session or asset
checkWork order creation, task breakdown, status tracking, and completion evidence
checkAuto-assignment and SLA escalation checks on a recurring cadence
checkCrews, crew availability, coverage assignments, and vendor accounts
checkParts catalog, stock levels, reservations, purchase orders, and cost tracking
checkMaintenance plans, service contracts, preventive work, and asset lifecycle context
checkDispatch automation with territory matching and vendor fallback
Related domains
Also part of the platform.
01
Charging Operations and Asset Control
Operate sites, chargers, sessions, authorizations, alerts, commands, diagnostics, and smart charging through an OCPP gateway isolated from the business database.
Sparqly Ops09Governance, Compliance and Migration
Tenant isolation, access controls, privacy rights, evidence, commissioning, migration, and offboarding — the controls that keep every material action explainable.
Sparqly ControlNext step
See Sparqly Service against your operating model.
Bring your charger mix, tenant structure, and current toolchain. We will map the product surface to the way you run the network.
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